At our Kent animal clinic, our team is dedicated to our beloved patients and their proud owners. We're backed by years of experience and a true passion for caring for pets.
Bringing a Dog Into the U.S. – New Rules as of August 1, 2024
If you are bringing a dog to the U.S., starting on August 1, 2024, there are new steps you need to take. These steps depend on where your dog has been in the past 6 months.
Our Pet Care Philosophy
We are dedicated to providing the highest quality primary, surgical and core care veterinary services to our client's pets, helping your pet to remain healthy and happy into their senior years.
Our compassionate veterinarians and team are committed to providing the utmost professional service to our patients and their owners, and treating everyone with respect, dignity and integrity.
We always put the needs and health of our patients first, and make it our mission to provide personalized, professional care above all things.
Hospital FAQs
- What types of payment options are available?
We expect payment in full at the time services are provided or upon discharge of your pet. Payment can be made via cash, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They provide an easy application process that will send you results within minutes.
- Will I be provided with an estimate of costs?
A good faith estimate of the costs for our services will be provided to you before your pet is treated. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility. A deposit based on our estimate will be required prior to any further treatment.
- What types of animals do you treat?
We provide veterinary medical care to cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an appointment?
You will be financially responsible for the initial examination fee, along with any diagnostics or treatment you consent to for your pet. This payment is due at the time of service.
For further diagnostics or veterinary surgery, an upfront deposit is required, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit.
What to Expect During Your Pet's Appointment
The process will be more pleasant for both you and your pet if you know what to expect when you visit our animal clinic.
STEP 1
Get Settled
Please come early to complete our New Patient Form and allow some time for both you and your pet to settle in.
STEP 2
Meet Your Veterinarian
One of our team members will review your pet's medical history and discuss their issues. We'll take time to address any questions you may have.
STEP 3
Examination, Diagnosis & Treatment
After one of our veterinarians has examined your pet, you will be provided with a diagnosis and treatment options, along with a treatment plan.
Pet Owner Resources
Here are some health-related resources for your pet.
Financing Options
With CareCredit, you can get financing for your pet's care quickly and easily.